HKT, FWD Insurance and Union Medical Healthcare provide free telemedicine service to underprivileged families

HKT (Stock Code: 6823), FWD Insurance (FWD) and Union Medical Healthcare (Stock Code: 2138) will offer free DrGo telemedicine service to 400 underprivileged families serviced by Hong Kong Caritas Youth and Community Service. The offer includes video consultation provided by UMH, up to three days’ supply of standard medication prescribed by a general medical practitioner and one-time delivery. Through this initiative, the three partners hope to show the beneficiaries love and care amid the ongoing pandemic.

HKT’s one-stop telemedicine platform DrGo connects users with registered Hong Kong doctors who will provide medical advice via video consultation. Prescribed medicine will be delivered to the user’s designated address, usually within four hours. Users can speak to a doctor from their home or workplace without the need to visit a hospital or clinic. Remote medical consultation affords a sense of ease and convenience, which is particularly desirable at a time when social distancing should be maintained.

Hong Kong Caritas Youth and Community Service operates over 30 service centers across Hong Kong. The 400 beneficiary families will be mainly those living in subdivided flats and/or remote areas.

Mr. Charlie Chan Wai-Leung, Head of the Youth and Community Service cum Community Development Service of Hong Kong Caritas, said, “This programme can meet the medical needs of hundreds of low-income families. Telemedicine can reduce their need to go out and hence the risk of getting infected during the pandemic. Such services can also encourage those who are reluctant to visit a clinic to seek medical assistance.”

Mr. Ringo Ng, Managing Director of HKT’s Consumer Group, said, “HKT is committed to fulfilling its corporate social responsibilities. Together with FWD and UMH, the company is leveraging HealthTech to provide a safe and convenient one-stop telemedicine platform DrGo to underprivileged families during the pandemic. We are pleased to have UMH as DrGo’s first clinic chain partner, offering general practice telemedicine services, and we are proposing to expand the service scope to include different specialties, chronic disease management and weight management. We also look forward to further working with FWD by offering DrGo telemedicine services to their customers. In addition, DrGo will soon launch an online health store to serve the public, the details of which will be announced in due course.”

Mr. Ken Lau, FWD Managing Director of Greater China and Hong Kong Chief Executive Officer, said, “FWD has been committed to changing the way people feel about insurance by different means including digital technology. In response to the pandemic, we introduced DrGo, the newly-launched telemedicine service, to our Hong Kong staff and tied agents earlier in September. With positive feedback received, we are now extending this quality telemedicine service in collaboration with HKT and Union Medical Healthcare Limited to not only our customers, but also more importantly to a charity and the needy, fulfilling our goal of providing comprehensive protection and coverage to the general public.”

Dr. Julie Chow, Managing Director of Union Medical Healthcare Limited, said, “Covid-19 is contributing to the need for telemedicine services. With the help of technology, symptoms could be diagnosed as soon as possible and medical treatment provided in a timely manner. It is hoped that UMH could offer an even higher quality of telemedicine service with DrGo, for instance, by including specialist consultation service for chronic disease patients. Hopefully, this telemedicine service could become a pioneer in the industry to benefit the public.”

Mr. Gemini Wong, Executive Director and Digital Chief Executive Officer of Union Medical Healthcare Limited, said, “Being one of the leaders in Hong Kong’s healthcare industry, we are committed to investing in medical technology to enhance treatment effectiveness and ensure a customer-oriented experience. DrGo and we share the same development directions for telemedicine services. We hope that through this cooperation, patients will receive more effective and appropriate medical treatment. After systemizing the medical histories of patients, the interoperability of their records would be enhanced. This would allow us to optimize our services and promote accuracy. In the future, we will establish specialist clinics with state-of-the-art equipment to bring more accurate and effective medical services to our customers.”

For service registration, please download the DrGo app at http://drgohkt.page.link/download_app.
For more DrGo service details, please call service hotline at +852 2380 2323 or visit www.drgo.com.hk.

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