FWD further extends premium payment grace period against involuntary unemployment and COVID-19 infection

Cash Benefits

Hospitalisation Cash Benefit:
If the insured is diagnosed with novel coronavirus (COVID-19) and requires hospitalisation within the Coverage Period, we will provide Hospital Cash Benefit ofHK$5,000 per week, up to 8 weeks^.

• • Special Hospital Cash Advanced Payment:Once the insured is diagnosed, we will provide an advanced payment of 4 weeks hospital cash, equal to a one-off payment ofHK$20,000.

Mandatory Quarantine Cash Benefit:

• If the insured is required to undergo a mandatory quarantine as imposed by the Hong Kong or Macau government, we will provide a one-off cash benefit ofHK$4,000.
• • If the insured is unfortunately diagnosed, and the insured’s family member(s) is required to undergo a mandatory quarantine, we will provide a one-off cash benefit ofHK$3,000.

Eligible customers*

• Existing customers with individual medical or critical illness policies.
• Customers who purchase new policies of individual medical, critical illness, selected savings or annuity within the Coverage Period.

Death Benefit

In the unfortunate event that the insured passes away due to COVID-19, we will pay the beneficiary(s) a death benefit ofHK$300,000.

Eligible customers*：Customers who purchase new individual medical, critical illness, selected savings or selected annuity insurance policies within the Coverage Period.

Waiver of Waiting Period

If the insured is diagnosed with COVID-19 and requires hospitalisation, the cover will take effect immediately and thewaiting period will be waived(if applicable).

Customers Support and Claims Measures

Claims Emergency Hotline24-hour COVID-19 Claims Emergency Manned Hotline 3123 3618 with immediate claims assistance.

Fast Track Claims ServiceSubmit claims online for fast track approval as soon as within 3 hours, without requiring original receipt, regardless of claim amount, and without requiring Claim Form Part II completed by attending doctor (only medical certificate is needed).

No Limitation for Hospital and RoomIf the insured is diagnosed with COVID-19 infection and requires hospitalisation in mainland China, there is no limitation applied for selection of hospital and ward class.

Phone applicationCustomers can purchase products offered by FWD under Qualifying Deferred Annuity Policy and Voluntary Health Insurance Scheme by phone. (Applicable to new application on or before 31 March 2020)

Extension of Premium Payment Grace Period

Premium payment grace period will be extended to 90 days after premium due date (Policy terminated due to non-payment of premium). For policy reinstatement, the related health declaration or policy loan interest will be waived.
(Applicable to policies underwritten by FWD Life Insurance Company (Bermuda) Limited, with premium payment date between 1 January and 31 March 2020)

New: Enhanced “Extension of Premium Payment Grace Period”

If the insured is diagnosed with COVID-19 or involuntarily unemployed# for over 30 consecutive days within 9 Mar 2020 and 30 June 2020, premium payment grace period will be extended to:

• Designated individualmedicalpolicies (Note): 180 days maximum, and/or
• Designated individualcritical illnesspolicies (Note): 365 days maximum;

(Applicable to policies in force on or before 9 March 2020, with the premium payment due date between 9 March 2020 and 30 June 2020)

Note: Designated individual medical or critical illness insurance plans refer to basic plan policies, i.e. no riders attached, of all types of individual medical or individual critical illness plans underwritten by FWD Life Insurance Company (Bermuda) Limited, excluding Mind+ Critical Illness Protection Plan.

For details, terms and condition of enhanced “Extension of Premium Payment Grace Period", please visit
https://www.fwd.com.hk/~/media/Files/FWDHK/pdf/urgent-announcement/ExtendGracePeriodFlyerR20200316

* Refer to the insured of designated life insurance policies issued by FWD Life Insurance Company (Bermuda) Limited. The respective policies must be in force when the insured is diagnosed or quarantined.

^ A partial week will be counted as a full week.

# Policyowner must hold a valid Hong Kong Identity Card to apply for Extension of Premium Payment Grace Period by reason of Involuntarily Unemployed, and must be able to submit supporting document to demonstrate the eligibility for severance payment under Employment Ordinance (Chapter 57 of the Laws of Hong Kong).



Remark: The coverage of the insurance policy is subject to the relevant product brochures and policy provisions. For enquiries about the details of special benefits, waiver and claims measures, please contact your financial advisor. FWD reserves the right of final decision related to the above arrangements.