FWD Hong Kong enhances “TheOne Medical Solution”

Introducing THE ONEcierge one-stop health management with prompt specialist consultation and hospitalisation arrangement

Hong Kong, 18 May, 2015 FWD Hong Kong unveils “THE ONEcierge One Team Health Management” (“THE ONEcierge”) (Note 1), a one-stop health management service launched under the high-end medical insurance plan, TheOne Medical Solution (“TheOne”), which offers a lifetime protection of up to HK$100 million (Note 2).

Albert Chan, Chief Marketing Officer, FWD Hong Kong and Macau said, “Hong Kong’s healthcare facilities have long been under strain, making timely access to proper treatments very difficult for already stressed patients. Statistics show we had only 4,033 beds among all Hong Kong private hospitals as of 31 December 2012 (Note 3). More overwhelming still, waiting time for specialist consultations in public hospitals could go as long as 146 weeks (Note 4)”.

“THE ONEcierge is a one-stop service we designed to provide our customers with an efficient and hassle-free health management service, providing prompt access to suitable specialists and hospitals leveraging its strong private hospital network. Customers would not have to worry about who to consult and how long to wait for hospitalisation whenever these needs arise. This value-added, one-stop service is launched under TheOne high-end medical insurance plan, which has been well received by the market since it was available last year. As our brand proposition - Take your opportunity today, we will take care of your worry! – puts it, THE ONEcierge is bringing about a new, hassle-free experience to our customers,” Albert added.

With just one call (Note 5), TheOne customers will be taken care of by a dedicated team of health management professionals all the way from pre- to post-treatment, including medical advice, specialist consultation, hospital admission, discharge, fees settlement, insurance claims and more.

More about THE ONEcierge can be found at http://www.fwd.com.hk/en-US/cs/claims-procedure-life-hospital-list.html or via FWD 24-hour customer service hotline at +852 3123 3123.

TheOne Medical Solution is a high-end medical plan that provides the insured with a lifetime limit of up to HK$100 million. Its latest series of out-of-home advertisements highlighting the feature of HK$100 million is ready to attract eyeballs!

FWD Hong Kong unveils “THE ONEcierge One Team Health Management” under the high-end medical insurance plan, “TheOne Medical Solution”. It is a one-stop service designed to provide customers with an efficient and hassle-free health management.

The above information is for reference only and is indicative of the key features of THE ONEcierge rather than the benefit of TheOne. For a complete explanation of the terms and conditions of TheOne, please refer to its Policy Provisions.


  1. "THE ONEcierge One Team Health Management” (“THE ONEcierge”), provided by HealthMutual Group Limited (“HMG”) and its healthcare network team, is applicable to TheOne Medical Solution (“TheOne”) and designated insurance basic plans or riders. Doctors of HMG and its healthcare network team are all individual healthcare personnel but not the employees or representatives of FWD. THE ONEcierge is only available in Hong Kong.
  2. TheOne is a high-end medical plan providing the insured with a lifetime limit of up to HK$100 million till the age of 100 and comes with market’s first waiver of annual deductible for treatment of 16 critical illnesses. More about TheOne can be found at http://www.fwd.com.hk/en-US/life-insurance/detail-medical.html#theone The product was launched in January 2014 and is subject to terms and conditions. Please refer to the product leaflet and policy provisions for details.
  3. Source: Hospital Authority Statistical Report (2012 -2013). 
  4. Average new cases waiting time for surgery specialist among the East Kowloon network of public hospitals as of 31 December, 2014. Source: http://orientaldaily.on.cc/cnt/news/20150130/00176_079.html. (Chinese only) 
  5. HMG will handle the Hong Kong hotline +852 8120 9066 from 8:00am to 10:00pm, Monday to Sunday and FWD will be responsible for any calls afterwards. A toll-free number 400 930 3078, operates from 8:00am to 10:00pm Monday to Sunday, has been set up for customers in mainland China and will be also handled by HMG. Two service hotlines are designated to provide non-emergency reservation of doctor consultation only.

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About FWD Hong Kong & Macau 
FWD’s business spans Hong Kong, Macau, Thailand and the Philippines, offering life insurance services, as well as general insurance, employee benefits and financial planning services in Hong Kong. FWD also has a brand presence in Indonesia. FWD’s strategic focus is to leverage technology to enhance customer experience, deliver innovative products, and invest in talent to create a leading pan-Asian life insurer that changes the way people feel about insurance.

The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. FWD Life Insurance Company (Bermuda) Limited is rated “A3” by Moody’s and “A” by Fitch. FWD General Insurance Company Limited is rated “A” by Fitch.

FWD is the insurance business arm of the private investment group, Pacific Century Group.

For more information please visit FWD.COM.HK.

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