Service Commitment

Superb2000 Administration System

Superb2000 Administration System

Superb2000 is a comprehensive record keeping system for administering retirement schemes. It is the most popular system in Australia and is widely used across the Asia-Pacific. The system has the capacity to process one million pension accounts in a single database.

The Superb2000 Administration System is superior in the following ways:

World Recognition
ISO 9001 certified since March 1996.

Flexibility
Handle multiple accounts including mandatory contributions, voluntary contributions, past service contributions and transfer-in contributions. The system can also provide flexible reporting tools to cater for standard and ad-hoc reports.

Investment
FWD Pension has invested US$2 million to purchase the system to facilitate the administration of clients' accounts. Data of the retirement schemes can be stored centrally which allows effective control, administration and processing.

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24-Hour Customer Service Hotline

24-Hour Customer Service Hotline

Our experienced customer service officers will answer your enquiries of both MPF and ORSO accounts 24 hours a day. We can provide you with information on your account such as up-to-date fund balances, past contribution records, total asset balance, fund prices and number of units held. You are assured of our best customer service to satisfy your needs.

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FWD aims to provide you with the most comprehensive and hassle-free services.
Join now and enjoy your retirement in the future.

Commitment to Service Standards

Below are the service standards we aim to provide for our customers.

Service Benchmark
Employer Enrolment Within 2 working days
Employee Enrolment Within 2 working days
Contribution Processing Within 3 working days
New Asset Allocation Within 3 working days
Asset Switching Within 5 working days
Member Benefit Payment Within 15 working days
Issuance of Member Statement of Account Within 30 working days after financial year end
General Enquiries Immediate response or next working day

Target standard is subject to the relevant scheme rules, receipt of completed and valid application form/information, unit price and relevant payment (if any) by BestServe Financial Limited.

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