Driven by the brand’s vision to “change the way people feel about insurance”, FWD is committed to building a customer-led business, and will continually meet the changing needs of our customers by providing innovative and relevant products, as well as excellent customer service. Thanks to the support of our customers, we’re proud to have been rated number one for customer experience in Hong Kong’s general insurance sector.

No.1 for Customer Experience

Hong Kong's general insurance sector
  • A commissioned study conducted by Forrester Consulting leveraging the CX IndexTM framework, December 2019.
  • Forrester Research does not endorse any company included in any CX IndexTM report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

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