The FWD Care recovery plan (‘the Plan’) is available for eligible customers with an approved claim via designated individual life, medical or critical illness insurance products on:
Once you or your family member’s claim is approved, we’ll invite you or your family member to join the plan.
This Plan is not a part of the policy or benefit item under the policy provisions of designated individual life, medical or critical illness insurance products. The Plan is subject to terms and conditions. Please refer to the leaflet for details and full terms and conditions of this Plan.The Plan offers you one-on-one support from a registered nurse (‘Recovery Nurse’) with a range of support services. Upon the first phone conversation with the Recovery Nurse, if appropriate, the Recovery Nurse will arrange consultation with a clinical psychologist or cardiologist. After that your Recovery Nurse will discuss the support services based on your needs and the professional advices received from the clinical psychologist or cardiologist; book and organise these services on behalf.
Depending on the claim type, these are the support services that may be available to you or your family member:
Please seek your doctor’s independent advice on the appropriateness of any support service to be provided. The Recovery Nurse and support services are provided by designated third party service provider. FWD shall not be responsible for or liable to their actions, negligence or omission. Also, FWD and the third party service provider reserve the right to terminate or vary the Plan in the sole discretion without further notice.
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