We provide 24/7 support!

Our team of Customer Engagement Representatives is at your service 24/7, even on bad weather days, to address your insurance needs or questions.  Get in touch with us anytime anywhere.

Questions?
Talk to us

24-hour Service Hotline

3123 3123

Live Chat

Know who you're looking for?

Get in touch with us through one of the below email addresses and phone numbers for your inquiry

Enquiry & Complaint

cs.hk@fwd.com

3123 3123

24-hour Service Hotline

ORSO Administration Services

customerserviceMPF@bestserve.com

3183 1900

9:00 am - 7:00 pm (Mon - Fri)
9:00 am - 1:00 pm (Sat)

MPF Complaint

CorporateBenefits@fwd.com

2851 5233

9:00 am – 6:00 pm (Mon - Fri)

Insurance Agents Registration Board

Insurance Authority

The Insurance Complaints Bureau

The Hong Kong Confederation of Insurance Brokers

Professional Insurance Brokers Association

Where to find us

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays

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24-hour Service Hotline 3123 3123 OR

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