Customer support for personal insurance products

We’re here to help every step along the way

Tell us what you need, and we’ll do our best to help

Let’s make insurance easier online

We’ve designed FWD eServices so that you can manage your insurance quickly, easily and at the exact right time that suits you.

For more transaction types, log in to eServices now.

What else can we help you with?

Want to make a claim?

Want to make a claim?

Simpler, faster and smoother insurance experience!

Simpler, faster and smoother insurance experience!
Simpler, faster and smoother insurance experience!

FWD Worldwide Assistance

FWD Worldwide Assistance

Get cashless medical services

Get cashless medical services
Get cashless medical services

vTheOne Medical Plan, TheOne Medical Solution/Rider or Life Impact Reliever customer or Health Plus Plans?

Remember, you can claim a range of medical treatment and services from our network of hospitals – including hospitals in Mainland China.

Select your plan to see a list of our partner hospitals.

vFamily Medical Plan customer?

Our Insurance Centres

Want to make a complaint?

Frequently asked questions

Need help with your claim?

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

Start a live chat now

We’re available 24/7.

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Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible.