We provide 24/7 support!

Our team of Customer Engagement Representatives is at your service 24/7, even on bad weather days, to address your insurance needs or questions.  Get in touch with us anytime anywhere.

Questions?
Talk to us

24-hour Service Hotline

3123 3123

Live Chat

Know who you're looking for?

Get in touch with us through one of the below email addresses and phone numbers for your inquiry

All Insurance Enquiry & Complaints

cs.hk@fwd.com

3123 3123

24-hour Service Hotline

Pensions

customerserviceMPF@bestserve.com

3183 1900

9:00 am - 7:00 pm (Mon - Fri)
9:00 am - 1:00 pm (Sat)

MPF Complaint

CorporateBenefits@fwd.com

2851 5233

9:00 am – 6:00 pm (Mon - Fri)

Insurance Agents Registration Board

The Insurance Authority

The Insurance Claims Complaints Bureau

The Hong Kong Confederation of Insurance Brokers

Professional Insurance Brokers Association

Where to find us

Customer Service Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 10 am - 8 pm
Closed on Sun & Public Holidays
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 8 am - 8 pm
Closed on Sun & Public Holidays
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 8 pm
Closed on Sat, Sun & Public Holidays
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:

Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm

Closed on Sat, Sun & Public Holidays

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