The MPF products distributed by FWD are now provided by Sun Life. You will be redirected to the website of the respective MPF Scheme Administrator for checking your MPF account.
Our team of Customer Engagement Representatives is at your service 24/7, even on bad weather days, to address your insurance needs or questions. Get in touch with us anytime anywhere.
Get in touch with us through one of the below email addresses and phone numbers for your inquiry
Address: 29/F Sunshine Plaza,
353 Lockhart Road,
Wanchai, Hong Kong
Address: 19th Floor,
41 Heung Yip Road,
Wong Chuk Hang, Hong Kong
Address: Unit 2902, Millennium City 6,
392 Kwun Tong Road,
Kowloon, Hong Kong
We are committed to provide excellent customer experience and to handle all complaints fairly, accurately and promptly.
If you have feedback or complaint regarding our product or service, please contact our Customer Engagement Team. Our Customer Engagement Representatives will address your concern and provide you with an immediate assistance and response.
If our Customer Engagement Representatives are unable to resolve your concern, Customer Relationship Team will step in to assist. Customer Relationship Team will assign an experienced handler to work with you and to help resolve your concern promptly*.
If your complaint was referred to us by relevant industry or regulatory body, Customer Relationship Team will work with these external parties and to help resolve your concern promptly*.
*Turnaround time may vary depending on the case complexity or other factors. We ensure that customer complaints will be handled promptly.
In response of minimizing the spread of the coronavirus as well as to ensure the well-being of our valuable customers and staff, the Insurance Solutions Centre will be making temporary changes to our operating hours starting from 6 February 2020 (Thursday) as follows: