1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

1

Collect supporting documents

  • Receipt of Medical Expenses (with diagnosis and medical treatment information issued by the attending Registered Medical Practitioner, Chinese Bonesetter or Acupuncturist)

  • Referral Letter by Registered Medical Practitioner for Physiotherapy / Chiropractic / X-ray / Laboratory Expenses

2

Fill out the claim form

3

Send in documents

By email
By Mail
  • 7/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong

In Person
  • Drop your documents at our customer service centre (Find the nearest one here)

Submission Timeline

  1. Please provide written notice of the claim within 30 days from the date of injury.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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