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Call

Our team of Customer Engagement Representatives is at your service 24/7 to address your insurance needs. Call us at 3123 3123.

Live Chat

Need live support? Chat in real-time with our Customer Engagement Representatives to have your questions answered.

Email

Have questions or comments for us? Drop us an email at cs.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.

In Person

Drop by the nearest FWD Insurance Solutions Centre if you need our service in person. We’ll be happy to help.

Claims

Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

Need more details?

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Where to find us

Insurance Solutions Centre

Tsim Sha Tsui
Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Sheung Wan
Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Quarry Bay
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 7 pm
Closed on Sun & Public Holidays
Kwai Fong
Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road, Kwai Fong, New Territories
Opening Hours:
Mon - Fri: 9 am - 2 pm and 3 pm - 7 pm
Closed on Sat, Sun & Public Holidays
Kwun Tong
Office E, 12/F, Legend Tower, No.7 Shing Yip Street, Kwun Tong, Kowloon
Opening Hours:
Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm
Closed on Sat, Sun & Public Holidays
Shatin
Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories
Opening Hours:

Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm

Closed on Sat, Sun & Public Holidays