The MPF products distributed by FWD are now provided by Sun Life. You will be redirected to the website of the respective MPF Scheme Administrator for checking your MPF account.
We are here for you
Call
Our team of Customer Engagement Representatives is at your service 24/7 to address your insurance needs. Call us at 3123 3123.
Live Chat
Need live support? Chat in real-time with our Customer Engagement Representatives to have your questions answered.
Have questions or comments for us? Drop us an email at cs.hk@fwd.com and one of our Customer Engagement Representatives will respond to your enquiry as soon as possible.
In Person
Drop by the nearest FWD Insurance Solutions Centre if you need our service in person. We’ll be happy to help.
Claims
Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.
See Claims ProcessNeed more details?
Get the forms you need right here
Hospital and Doctor Search
Where to find us
In response of minimizing the spread of the coronavirus as well as to ensure the well-being of our valuable customers and staff, the Insurance Solutions Centre will be making temporary changes to our operating hours starting from 6 February 2020 (Thursday) as follows:
Insurance Solutions Centre
Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Temporary Closed Until Further Notice
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 6 pm
Closed on Sun & Public Holidays
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Fri: 9 am - 6 pm
Closed on Sat, Sun & Public Holidays
Closed on Sat, Sun & Public Holidays