Service Commitment

Superb2000 Administration System

Superb2000 Administration System

Superb2000 is a comprehensive record keeping system for administering retirement schemes. It is the most popular system in Australia and is widely used across the Asia-Pacific. The system has the capacity to process one million pension accounts in a single database.

The Superb2000 Administration System is superior in the following ways:

World Recognition
ISO 9001 certified since March 1996.

Flexibility
Handle multiple accounts including mandatory contributions, voluntary contributions, past service contributions and transfer-in contributions. The system can also provide flexible reporting tools to cater for standard and ad-hoc reports.

Investment
FWD Pensions has invested US$2 million to purchase the system to facilitate the administration of clients' accounts. Data of the retirement schemes can be stored centrally which allows effective control, administration and processing.

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Customer Service Hotline

24-Hour Customer Service Hotline

Our well trained customer service officers will attend to your enquiries of both MPF and ORSO accounts. We can provide you with information on your account such as up-to-date fund balances, past contribution records, total asset balance, fund prices and number of units held. You are assured of our best customer service to satisfy your needs.

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Interactive Voice Response System (IVRS)

Interactive Voice Response System (IVRS)

Members can access their account information through this fully automated, 24-hour telephone system. Fax-on-demand service is also provided to allow members to retrieve general information, MPF news and various forms via the fax machine.

Our customer service hotline is operated to suit the needs of employer and employee/self-employed person for checking account information.

Employer has access to:

  • Past contribution records
  • Fund prices
  • Employer forfeiture balance

Employee/Self-Employed Person has access to:

  • Total account balance
  • Number of units held
  • Fund prices
  • Past contribution records
  • Total asset balance
  • Asset switching

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Interactive Website

Interactive Website

Interactive Website access to Superb2000 system, allows members to retrieve and administer the following account details anytime and anywhere:

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