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If you've got any questions or queries about our insurance plans, please get in touch with us choosing one of the options below that suit you best.

Questions?
Talk to us

24-hour Service Hotline

3123 3123

Live Chat

Know who you're looking for?

Get in touch with us through one of the below email addresses and phone numbers for your inquiry

Enquiry & Complaint


3123 3123

24-hour Service Hotline

ORSO Administration Services


3183 1900

9:00 am - 7:00 pm (Mon - Fri)
9:00 am - 1:00 pm (Sat)
Insurance Complaints Bureau

29/F Sunshine Plaza,
353 Lockhart Road,
Wanchai, Hong Kong

E-mail: icb.enquiry@icb.org.hk
Telephone: 2520 2728
Fax: 2520 1967
The Insurance Authority

E-mail: enquiry@ia.org.hk
Telephone: 2867 2565
The Insurance Claims Complaints Bureau

E-mail: iccb@iccb.org.hk
Telephone: 2520 1868
Inland Revenue Department
(VHIS claims for tax deduction)

Address: 37/F, Revenue Tower, 
5 Gloucester Road, 
Wan Chai, Hong Kong

Post: G.P.O. Box 11234, Hong Kong
E-mail: taxinfo@ird.gov.hk
Telephone: 2594 5000
Fax: 2802 7625

Where to find us

In response of minimizing the spread of the coronavirus as well as to ensure the well-being of our valuable customers and staff, the Insurance Solutions Centre will be making temporary changes to our operating hours starting from 6 February 2020 (Thursday) as follows:

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Temporary Closed Until Further Notice
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 6 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Fri: 9 am - 6 pm
Closed on Sat, Sun & Public Holidays

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