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If you've got any questions or queries about our insurance plans, please get in touch with us choosing one of the options below that suit you best.

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Service Hotline

Live Chat

Know who you're looking for?

Get in touch with us through one of the below email addresses and phone numbers for your inquiry

Enquiry & Complaint

3123 3123

9:00 am - 11:00 pm (Mon - Sun)

ORSO Administration Services

3183 1900

9:00 am - 7:00 pm (Mon - Fri)
9:00 am - 1:00 pm (Sat)
Insurance Complaints Bureau

29/F Sunshine Plaza,
353 Lockhart Road,
Wanchai, Hong Kong

E-mail: icb.enquiry@icb.org.hk
Telephone: 2520 2728
Fax: 2520 1967
The Insurance Authority

E-mail: enquiry@ia.org.hk
Telephone: 2867 2565
The Insurance Claims Complaints Bureau

E-mail: iccb@iccb.org.hk
Telephone: 2520 1868
Inland Revenue Department
(VHIS claims for tax deduction)

Address: 37/F, Revenue Tower, 
5 Gloucester Road, 
Wan Chai, Hong Kong

Post: G.P.O. Box 11234, Hong Kong
E-mail: taxinfo@ird.gov.hk
Telephone: 2594 5000
Fax: 2802 7625

Where to find us

In response of minimizing the spread of the coronavirus as well as to ensure the well-being of our valuable customers and staff, the Insurance Solutions Centre will be making temporary changes to our operating hours starting from 6 February 2020 (Thursday) as follows:

Insurance Solutions Centre

Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon
Opening Hours:
Mon - Fri: 9 am - 6 pm
Closed on Sat, Sun & Public Holidays
1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong
Opening Hours:
Mon - Sat: 9 am - 6 pm
Closed on Sun & Public Holidays
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Opening Hours:
Mon - Fri: 9 am - 6 pm
Closed on Sat, Sun & Public Holidays

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