Accident claims

I am claiming for Group Life Insurance Plan

The things you need to know before you make a claim
If you have a personal insurance plan with us, please head to our dedicated personal insurance claims page.

Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3123.

Contact HR
Check with your HR department on their preferred claims procedure and the policy details needed -for example your policy number and cover. We'll need your policy number to provide support.

Please make a note of our deadlines
For accidental dismemberment and accidental death claims, please note that we need you to submit the claim form within 45 days from the date of loss or dismemberment. If you feel ready, you can also submit the documents we need with your completed form. Or, if you prefer, we offer an additional 45 days - from when we receive the claim form - to then send in the documents we need.

For accidental disablement
Original
Original
Copy
Copy

For accidental death

If the loss happened in Hong Kong, we will need:

Original
Original
Certified true copy
Certified true copy
Copy
Copy
If the loss happened outside of Hong Kong, we also need:
Original
Original
If the inured is not a Hong Kong resident, we also need:
Original
Original
By mail
By mail

Thanks for completing the claims process.

As soon as we receive your claim, we'll let you know. We'll do this within five working days of receiving your claim either via by SMS, email or post (please allow for any postal delays via the mail service).

If we need additional information from you, we will let you know – either by email or via your HR if applicable.

Your questions answered

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When will you pay me?

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How will you pay me?

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After I've made a claim, how long should I keep my original documents?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.

Need help with your claim?