Management Team

Meet the people committed to bringing to you fresh customer experiences.


As the Chairman of the Board of FWD Group, I am very excited about the fresh experiences that our teams have been creating in different countries and regions throughout Asia.

We have a vision to change the way people feel about insurance as a leading pan-Asian insurer. In Hong Kong and Macau, the well-developed insurance industry continues to blossom with plenty of opportunities ahead, providing an ideal environment for innovations. I am delighted to see our Hong Kong & Macau team continuously elevating customer experiences with innovative, relevant and easy-to-understand products and services.

The Hon. Ronald Arculli

Chairman, Board of FWD Group

As FWD Group CEO, I share a strong passion with my team about changing the way people feel about insurance. I work closely with our leadership team to build FWD into a strong, cohesive business across Asia achieving our unified vision to bring change to the insurance landscape.

When FWD was born, we dared to be different and set out to challenge the traditional mind set of our industry. We wanted to create a new kind of insurer with customers where they deserve to be; at the very heart of our business. We believe in making it easy for people to understand and enjoy the benefits of insurance with straightforward products that are relevant to today’s lifestyles. In Hong Kong and Macau, the FWD brand has already made great strides towards offering customers a differentiated, fresh experience of insurance, with the ethos of taking care of our customers’ worries so that they can live their life today with confidence.

Huynh Thanh Phong

Chief Executive Officer and Executive Director, FWD Group

FWD Hong Kong & Macau

David Wong

Chief Executive Officer, H.K. & Macau and Executive Vice President, Greater China Region

David is responsible for the overall development of FWD’s business operations in Hong Kong and Macau and also leads our business expansion in the Greater China region. With over 30 years of experience in insurance management positions globally, David also served as a Regional Executive, directing several ASEAN countries including Malaysia, the Philippines, Thailand and Vietnam.

Under his leadership, David successfully established the first 100% foreign-owned life company in Cambodia in 2012. He is also an active industry participant on pension reform for various countries and territories within Asia.

Will Chen

Chief Investment Officer

Will oversees company-wide investment activities and manages portfolios across all asset classes and entities. Will has solid experience in the financial industry, where he worked in a number of leading financial institutions.

Wilsome Chow

General Manager, Corporate Benefits

Wilsome is in charge of all pension, group life and health insurance businesses in Hong Kong. He is also the General Manager of FWD Pension Trust Limited, where he assumes the role of the trustee and ensures to protect the interests of pension members.

Wilsome also serves as a Committee Member for the Medical Insurance Association of the Hong Kong Federation of Insurers and a member of the Retirement Schemes Working Group under Life Insurance Council of the Hong Kong Federation of Insurers.

Joseph Ho

Vice President and Chief Agency Officer

Joseph is responsible for overseeing the company’s agency operations in Hong Kong and Macau. He has over 30 years of experience in the life insurance industry across China, Korea, Taiwan and Hong Kong. Joseph started his career as an agent and later took up a corporate role for an international insurance company in Taiwan. Since then, he has held senior management positions in a number of multinational life insurance companies.

Glenda Liu

Vice President and Head of Human Resources

Glenda oversees all human resources operations and leads a team of professionals to support FWD’s human resources strategies. She has more than 20 years of human resources management experience, working primarily in major financial institutions and multinational corporations.

Over the past eight years, Glenda has developed effective engagement programmes to support our brand and built a well-structured talent development programme for the talent pipeline.

Raymond Lo

Chief Financial Officer

Raymond leads the company’s financial and actuarial management with his over 20 years of experience in the insurance industry and from CPA firms. He has been instrumental in managing credit rating and bond issuance projects for Hong Kong.

Raymond is an Associate member of the Hong Kong Institute of Certified Public Accountants, and Fellow member of the Association of Chartered Certified Accountants.

Vivian Lu

Assistant Vice President and General Counsel

Vivian is responsible for overseeing the company’s corporate governance and serves as the legal advisor to the Board of Directors and senior management. She is also in charge of the legal affairs for FWD Hong Kong and Macau’s affiliates: FWD General Insurance Company Limited; FWD Financial Planning Limited; FWD Pension Trust Limited and FWD Life Insurance Company (Macau) Limited.

Vivian is a qualified solicitor in Hong Kong SAR and New South Wales, Australia. She is currently a member of several task forces of the Hong Kong Federation of Insurers and actively participates in discussions relating to legal issues in the insurance industry.

Questor Ng

Chief Risk Officer

Questor is responsible for financial risk and non-financial risk management, as well as supervising the company’s compliance and corporate security & investigations. As a second line of defense, Questor provides an independent appraisal on strategic risk, capital risk, investment risk, insurance risk and operational risk of the company.

Questor has 22 years of experience in life insurance. He is mainly based in Hong Kong and Singapore, primarily focusing on the markets of Hong Kong, Singapore, Malaysia, South Korea, Japan and Taiwan.

Tony Poon

Vice President and Head of Life Operations

Tony is responsible for the overall customer operations including underwriting, claims, policy administration, customer services and project management in Hong Kong. He has 25 years of experience in the insurance industry, and previously held senior executive positions as the company’s Head of Underwriting of the New Business Department and Assistant General Manager of Life Operations.

Shelyne Shum

Chief Partnership Distribution Officer

Shelyne oversees all the business operations of independent distribution channels including banks, brokers, independent financial advisors (IFA) and other channels. She has more than 17 years of experience in the financial services industry. Shelyne is also a Certified Financial Planner in Hong Kong and China.

Paul Tse

Chief Marketing Officer

Paul is responsible for driving FWD’s life insurance products, marketing and communications, pricing and customer analytics. He is also at the helm of Hong Kong’s strategic intent in products and services, technology and customer experience enhancements.

Paul has over 20 years of experience in marketing, sales and business strategy across various industries and multinational companies such as airline, financial, retail and luxury brands. He has a wealth of experience in integrated and multichannel marketing programmes, including branding, customer relations management, loyalty programmes, digital marketing and e-commerce.

Ted Wai

General Manager, FWD General Insurance Company Limited

Ted is responsible for the overall management of the company’s general insurance business in Hong Kong.

With over 20 years of experience in both life and general insurance sectors, Ted specialises in product line management, distribution development and business management, with a strong track record of building business growth and delivering sustainable profits. Ted is also a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow) and a Fellow of Life Management Institute (FLMI).

George Wan

Vice President and Head of Information Technology

With his more than 21 years of experience in the insurance industry and information technology, George was appointed Vice President and Head of Information Technology for FWD Hong Kong in 2013. He was previously the company’s Assistant General Manager of IT.

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