Management Team

Meet the people committed to bringing to you fresh customer experiences.

FWD GROUP

As the Chairman of the Board of FWD Group, I am very excited about the fresh experiences that our teams have been creating in different countries and regions throughout Asia.

We have a vision to change the way people feel about insurance as a leading pan-Asian insurer. In Hong Kong and Macau, the well-developed insurance industry continues to blossom with plenty of opportunities ahead, providing an ideal environment for innovations. I am delighted to see our Hong Kong & Macau team continuously elevating customer experiences with innovative, relevant and easy-to-understand products and services.

The Hon. Ronald Arculli

Chairman, Board of FWD Group

As FWD Group CEO, I share a strong passion with my team about changing the way people feel about insurance. I work closely with our leadership team to build FWD into a strong, cohesive business across Asia achieving our unified vision to bring change to the insurance landscape.

When FWD was born, we dared to be different and set out to challenge the traditional mind set of our industry. We wanted to create a new kind of insurer with customers where they deserve to be; at the very heart of our business. We believe in making it easy for people to understand and enjoy the benefits of insurance with straightforward products that are relevant to today’s lifestyles. In Hong Kong and Macau, the FWD brand has already made great strides towards offering customers a differentiated, fresh experience of insurance, with the ethos of taking care of our customers’ worries so that they can live their life today with confidence.

Huynh Thanh Phong

Chief Executive Officer and Executive Director, FWD Group

FWD Hong Kong & Macau

Ken Lau

Managing Director of Greater China and Hong Kong Chief Executive Officer

Ken Lau leads FWD in Hong Kong and Macau, driving the delivery of its technology-driven and customer-led strategy, and closely supports the Group’s expansion into the Greater China region.

Ken has more than 25 years’ experience in the insurance industry in leadership, marketing, sales, distribution and actuarial across China, Hong Kong and Taiwan.

Jeff Wong

Chief Agency Officer

Jeff Wong is responsible for driving FWD Hong Kong & Macau’s agency distribution excellence and building an elite agency distribution channel.

Prior to joining FWD, Jeff had spent over 25 years in a multi-national insurer in Hong Kong. With his and his continuously expanding team’s outstanding performance, he was promoted from life insurance agent to Regional Director for a highly productive, professional agency sales force. Jeff has been a very active and visible participant in several key organisations representing the insurance and financial services sectors.

Samuel Cheung

Chief Technology and Operations Officer

Samuel Cheung is responsible for steering and driving FWD’s digital transformation with a mission to achieve customer-centric and operational excellence. Samuel also oversees the company’s Information Technology, Operations, and Strategic Project Management Office.

Samuel has more than 25 years of experience working with prominent international and Chinese insurance groups in senior management positions. Throughout his extensive career, Samuel led many strategic initiatives to formulate and execute cost-effective and innovative solutions paving the way for business transformation, fostering large-scale growth, and addressing customers’ needs dynamically.

Will Chen

Chief Investment Officer


Will oversees company-wide investment activities and manages portfolios across all asset classes and entities. Will has solid experience in the financial industry, where he worked in a number of leading financial institutions.

Regina Chan

Chief Human Resources Officer

Regina oversees all aspects of human resources management and is responsible for developing and executing human resource strategy in support of the overall business plan and strategic growth of the business. As a key leader in the management team, she develops and leads the human resources function across business units.

Regina has more than 25 years of human resources experience in international financial institutions.

Raymond Lo

Chief Financial Officer


Raymond leads the company’s financial and actuarial management with his over 20 years of experience in the insurance industry and from CPA firms. He has been instrumental in managing credit rating and bond issuance projects for Hong Kong.

Raymond is an Associate member of the Hong Kong Institute of Certified Public Accountants, and Fellow member of the Association of Chartered Certified Accountants.

Questor Ng

Chief Risk Officer


Questor is responsible for financial risk and non-financial risk management, as well as supervising the company’s compliance and corporate security & investigations. As a second line of defense, Questor provides an independent appraisal on strategic risk, capital risk, investment risk, insurance risk and operational risk of the company.

Questor has 22 years of experience in life insurance. He is mainly based in Hong Kong and Singapore, primarily focusing on the markets of Hong Kong, Singapore, Malaysia, South Korea, Japan and Taiwan.

Tony Poon

Vice President and Head of Life Operations


Tony is responsible for the overall customer operations including underwriting, claims, policy administration, customer services and project management in Hong Kong. He has 25 years of experience in the insurance industry, and previously held senior executive positions as the company’s Head of Underwriting of the New Business Department and Assistant General Manager of Life Operations.

Shelyne Shum

Chief Partnership Distribution Officer


Shelyne oversees all the business operations of independent distribution channels including banks, brokers, independent financial advisors (IFA) and other channels. She has more than 17 years of experience in the financial services industry. Shelyne is also a Certified Financial Planner in Hong Kong and China.

Vera Chow

Chief Customer Experience Officer

Vera Chow is the Chief Customer Experience Officer of FWD Hong Kong. She is responsible for the Company’s customer experience strategy, and leading the customer centricity transformation across all customer touch points. She also drives the development of customer experience competencies across the Company and maximises customer acquisition and retention. 

Paul Tse

Chief Marketing Officer

Paul is responsible for driving FWD’s life insurance products, marketing & communications and customer analytics. He is also at the helm of Hong Kong’s strategic intent in products and services, technology and customer experience enhancements.

Paul has over 20 years of experience in marketing, sales and business strategy across various industries and multinational companies such as airline, financial, retail and luxury brands. He has a wealth of experience in integrated and multichannel marketing programmes, including branding, customer relations management, loyalty programmes, digital marketing and e-commerce.

Ted Wai

General Manager, FWD General Insurance Company Limited


Ted is responsible for the overall management of the company’s general insurance business in Hong Kong.

With over 20 years of experience in both life and general insurance sectors, Ted specialises in product line management, distribution development and business management, with a strong track record of building business growth and delivering sustainable profits. Ted is also a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow) and a Fellow of Life Management Institute (FLMI).

George Wan

Vice President and Head of Information Technology


With his more than 21 years of experience in the insurance industry and information technology, George was appointed Vice President and Head of Information Technology for FWD Hong Kong in 2013. He was previously the company’s Assistant General Manager of IT.

Pierre-Paul Saulou

General Counsel


Pierre-Paul is responsible for overseeing the company’s corporate governance, legal affairs and regulatory matters in Hong Kong and Macau. He also serves as the legal advisor to the Board of Directors and senior management. Pierre-Paul is an English and French qualified lawyer with over 13 years of experience in insurance related legal matters both in-house and in private practice. Prior to the current role, Pierre-Paul was the Head of Legal and Member of the Executive Committee of FWD Singapore.

You might be interested in these

At FWD, your uniqueness is valued and appreciated. Take your next step towards a brighter future now!

We believe in the importance of giving back and supporting the sustainability of the communities.

Our vision is to become the leading pan-Asian insurer that changes the way people feel about insurance.